The Helpdesk App

The CloudCIX Helpdesk App is used to create, update and view support tickets from you to CloudCIX.

Ticket Roles

There can be up to three parties to a ticket. The roles of these parties are…

1. The Warrantor is responsible for delivering the service

2. The Client requires service

3. A Service Centre may deliver service to A Client on behalf of the Warrantor

Ticket References

Every ticket has a number of references by which it can be searched.

Reference Types
Internal
External
Purchase Orders